Where is Queensland Country Bank Stadium?
Queensland Country Bank Stadium site is located within the Townsville City Waterfront Priority Development Area adjacent to the Townsville Central Business District, between Ross Creek and Saunders Street.
Our address is:
Queensland Country Bank Stadium
2 Pride Close
Railway Estate QLD 4810
What is Queensland Country Bank Stadium’s seating capacity?
The Stadium has 25,455 seats, with the ability to expand up to 30,000 in the future.
Is there a map of Queensland Country Bank Stadium that I can view?
Yes. Check out the Queensland Country Bank Stadium map page.
What events are happening at Queensland Country Bank Stadium?
Check out our What's On page for a full list of upcoming events.
Can I become a member of Queensland Country Bank Stadium?
The stadium does not have a membership program.
For North Queensland Cowboys Memberships, please contact the Cowboys Membership Team on 1300 GO COWBOYS and select option 1.
Can I hire out a function space at Queensland Country Bank Stadium?
You sure can! Have a look at our range of function spaces on the Functions page.
Can I work at Queensland Country Bank Stadium?
For any open vacancies at Queensland Country Bank Stadium, please visit the Working With Us page.
Can I smoke at Queensland Country Bank Stadium?
The Stadium is a smoke-free venue. Patrons must exit the stadium if they wish to smoke or vape – this includes e-cigarettes. Please ensure you retain your event ticket to scan out of the venue (adjacent to your entry gate) and then re-enter through the turnstiles. Please remember to dispose of your waste thoughtfully.
Where can I park at Queensland Country Bank Stadium?
See the Getting Here page for all your transport information.
Can I book a tour of Queensland Country Bank Stadium?
At this time Queensland Country Bank Stadium is not running tours.
How can I pre-purchase my event ticket?
Ticketmaster is the ONLY authorised ticketing provider for Queensland Country Bank Stadium. For the full event calendar and direct ticket links, check out our What’s On page.
Do you have Corporate Hospitality packages/tickets available for event days?
The hirers are responsible for packaging and selling corporate hospitality options for their events.
Visit our Corporate Hospitality page for more information.
How do I find my entry gate?
Your Queensland Country Bank Stadium event ticket will identify your entry gate. There will be wayfinding signage external to the venue to assist you finding your gate. You can also checkout our Stadium Map for further assistance.
Will my bag be checked?
All bags may be subject to a security screening process. To avoid delays, we suggest you leave your bags at home.
Does Queensland Country Bank Stadium have cloaking facilities?
The Stadium has two cloaking facilities; one adjacent to Gate A and one adjacent to Gate E. Please check out the Stadium Map to view these locations.
Please note this may differ from event to event.
Does the stadium have Conditions of Entry?
Yes. See the Conditions of Entry for more information.
What happens if it’s raining on event day?
Events will still go ahead, rain, hail or shine, unless there are any safety concerns for the patrons, athletes or artist.
As the stadium is an open aired stadium, there is no guarantee that patrons will not be exposed to the rain or wind. As a general rule, the further back your seats are located within a stand, the less chance you have of being exposed to the elements. There can however, be no guarantees.
Can I bring in an umbrella?
Umbrellas are permitted into the Stadium but cannot be raised in the seating bowl or anywhere that may obstruct the views of other patrons. We recommend you bring a jacket and/or poncho if rain is forecast.
As the Stadium is an open aired stadium, there is no guarantee that patrons will not be exposed to the rain or wind. As a general rule, the further back your seats are located within a stand, the less chance you have of being exposed to the elements. There can however, be no guarantees.
Can I purchase merchandise at Queensland Country Bank Stadium?
There are two dedicated permanent merchandise outlets. These are located on Ground Level South (inside Gate E) and Level 1 in the North-East corner.
Each event may have additional temporary merchandise outlets located around the venue. Please see the Customer Service staff on event days and they will direct you to the closest merchandise outlet.
Where can I park on event days at Queensland Country Bank Stadium?
There is no onsite parking for the general public at Queensland Country Bank Stadium on major event days. See the Getting Here page for all your transport information.
Can I bring my own food and drinks?
Patrons are not permitted to bring food or beverage products from commercial outlets into the venue.
Homemade food in a container (other than glass) is permitted. Water in a bottle with an unbroken factory seal (up to 1.25L) and tea and coffee in a thermos are permitted. Other liquids are not permitted. Otherwise, patrons can bring in empty water bottles which can be filled with water at the designated water stations in the venue.
Patrons in corporate areas are not permitted to bring in any food or beverages. Patrons will be asked to discard prior to entry.
It is a condition of the liquor licence that alcohol cannot be brought into the venue.
Does the stadium have a dress code?
In general public areas patrons must be appropriately dressed for a public space and must be wearing shoes. Patrons without shoes will not be permitted into the venue.
All corporate areas have a minimum dress code standard of smart casual, however, the dress code standard may be stricter depending on the specific event. Please get in touch with the hirer of the event to find out more.
Can I exit and re-enter Queensland Country Bank Stadium during the event?
Yes. Please ensure you retain your event ticket to scan out of the venue (adjacent to your entry gate) and then re-enter through the turnstiles. Please note this may differ from event to event.
Can I bring a pram / stroller / baby capsule into Queensland Country Bank Stadium?
We encourage patrons to consider leaving their pram or push chair at home, However should you wish to bring your pram or push chair it must be collapsible and fit under your seat (either a single seat or within the group of seats of patrons attending the venue together). The pram or push chair must remain there for the duration of the event. Prams or push chairs cannot be stored in aisles or walkways. This is to ensure prams do not create an obstruction in the seating area in the event of an emergency. Oversized prams unable to be stored under a single seat or within the group of seats of patrons attending the venue together must be stored in venue Cloak Rooms.
What should I do if I experience anti-social behaviour at an event?
Please see Customer Service or Security Staff at the venue to report anti-social behaviour. On event days we operate a 'Venue Assist' phone number; please text details to 0407 487 155.
Can I arrange for a personal message to be put up on the big screens during an event?
All message enquires must be made with the team (e.g. North Queensland Cowboys) or promoter of the event. The stadium is not able to provide permission for these messages.
All patrons will be subject to bag checks prior to entering the venue. Please refer to our Conditions of Entry for a full list of permitted and prohibited items.
Can I bring my own food and drinks?
Patrons are not permitted to bring food or beverage products from commercial outlets into the venue.
Homemade food in a container (other than glass) is permitted. Water in a bottle with an unbroken factory seal (up to 1.25L) and tea and coffee in a thermos are permitted. Other liquids are not permitted. Otherwise, patrons can bring in empty water bottles which can be filled with water at the designated water stations in the venue.
Patrons in corporate areas are not permitted to bring in any food or beverages. Patrons will be asked to discard prior to entry.
It is a condition of the liquor licence that alcohol cannot be brought into the venue.
Can I bring in an esky?
Soft eskies are permitted so long as they fit under your seat and are smaller than 40cm x 40cm x 40cm. Hard eskies of any size are not permitted into Queensland Country Bank Stadium.
Can I bring in my camera?
Patrons are not permitted to bring in commercial cameras, video recorders, audio recorders, digital equipment, tripods and monopods.
Unless expressly authorised by the content owner (for example, the hirer), patrons are not permitted to transmit, broadcast, sell, license or otherwise publish, disseminate or reproduce any recordings (including photographic, video or sound recordings) of the event they are attending. The content owner reserves the right to confiscate or erase prohibited recording or images.
Patrons are not permitted to take photographs or videos of other patrons where they are identifiable without their express consent.
Can I bring in a poster, flag or banner to support my team?
Posters, flags and banners are permitted into Queensland Country Bank Stadium; however must not contain offensive wording or political messages. The flag pole must be no greater than 1.5m in length and 2cm in diameter. Please ensure any poster, flag or banner does not cover any venue or sponsorship signage, or become a nuisance to those patrons around you.
Can I bring in an umbrella?
Umbrellas are permitted into Queensland Country Bank Stadium provided they do not obstruct the views of other patrons. We recommend you bring a jacket and/or poncho if rain is forecast. The roof the Stadium covers about 75% of the seats, however, the exposure of your particular seat to the elements will depend on the location of your seat within the stadium and the weather conditions being experienced at the time.
Can I bring a pram / stroller / baby capsule into Queensland Country Bank Stadium?
We encourage patrons to consider leaving their pram or push chair at home, However should you wish to bring your pram or push chair it must be collapsible and fit under your seat (either a single seat or within the group of seats of patrons attending the venue together). The pram or push chair must remain there for the duration of the event. Prams or push chairs cannot be stored in aisles or walkways. This is to ensure prams do not create an obstruction in the seating area in the event of an emergency. Oversized prams unable to be stored under a single seat or within the group of seats of patrons attending the venue together must be stored in venue Cloak Rooms.
Tickets for events held at Queensland Country Bank Stadium should only be purchased through Ticketmaster. All questions regarding ticketing should be directed to the authorised seller.
Where can I buy tickets for events at Queensland Country Bank Stadium?
Ticketmaster is the authorised ticketing agent for events at Queensland Country Bank Stadium.
What do I do if I purchased through an unauthorised reseller?
Queensland Country Bank Stadium has no ability to check the validity of tickets that not purchased through the authorised ticket seller.
Queensland Country Bank Stadium and its associated teams or promoters have no obligation to honour tickets purchased from unauthorised re-sellers such as Viagogo, Ticketmaster Resale, Tickets, Ebay, Gumtree, Tickets Australia, Ticket Merchant, Ticket Blaster, Ticket Bis, Queenoftickets or any other outlets or reseller.
What is Ticketmaster SafeTix?
Ticketmaster uses SafeTix; which are encrypted mobile tickets with fraud and counterfeit protection. They use a barcode that automatically refreshes every few seconds to prevent it being copied, keeping your tickets safe and secure.
Your phone is your ticket!
Ensure your ticket is saved on your phone, to digital wallet or Ticketmaster app – screenshots will not be accepted.
Transfer your tickets to members of your group.
Increase phone brightness or disable dark mode at the gate to ensure smooth entry.
Can I buy tickets at Queensland Country Bank Stadium on event days?
Queensland Country Bank Stadium has ticket box offices located at Gate A and Gate D (see the Stadium Map for locations) where tickets (dependent on event capacity/availability) will be for sale.
These box offices may also be available for ticket collection (subject to the team or promoters requirements).
Are there alcohol-free seating options?
There may be unlicensed seating options available. This is dependent on the seating requirements for each event. Patrons are not permitted to consume any alcohol in these areas.
I have lost my ticket. What should I do?
All queries regarding lost, stolen or damaged tickets should be directed through where you purchased them, such as Ticketmaster or the North Queensland Cowboys Membership Department.
If you lose your ticket on your way to an event, please see someone at the Box Offices (located at Gate A and Gate D) for assistance.
Does my child need a ticket?
Depending on the event you are attending, your child may not need a ticket if they do not occupy a seat. Please get in touch with the team or hirer of the event to find out more information.
How do I make group ticket bookings?
Groups bookings are made through Ticketmaster Groups by calling 1300 889 278 or emailing groups@ticketmaster.com.au.
Please note: Some events do not offer group discounts. The ability to hold seats does not apply to all events. Please check with the Ticketmaster Groups Operator for more details.
How do I purchase accessible seating?
For accessible seating and tickets, please contact Ticketmaster Accessible Seating on 1300 446 925 or email mail.bookings@ticketmaster.com.au.
Find out more information on accessibility at Queensland Country Bank Stadium on our Accessibility page.
How do I qualify for a concession ticket?
Concession availability and entitlements vary from event to event, depending on the team or promoter's Terms and Conditions. Information about concession tickets will be provided at point of sale on the Ticketmaster website or you can enquire when purchasing over the phone.
How are the rows identified?
At Queensland Country Bank Stadium Row A is the first row (i.e. closest to the field of play) moving through the alphabet. There is no Row ‘I’ or Row ‘O’ at Queensland Country Bank Stadium.
Row AA is after Row Z; and Row BB is behind Row AA etc.
In NRL mode; where are the team tunnels?
At Queensland Country Bank Stadium the away team run out of the tunnel in-between Bay 104 and Bay 105; and the home team run out in-between Bay 108 and Bay 109. All these bays are located in the Western Grandstand.
All Accessibility information for patrons can be found on our Accessibility page.
Is accessible seating available at Queensland Country Bank Stadium?
Accessible seating tickets can be purchased directly through Ticketmaster. Please call or email Ticketmaster’s Accessible Seating Line if you have a Wheelchair, Companion Card or Special Needs booking requirements.
Are there accessible toilets at Queensland Country Bank Stadium?
There are a number of accessible toilets located throughout Queensland Country Bank Stadium. For general public patrons toilet access is from the Level 1 concourse; for corporate guests there is accessible toilet access in close proximity/within the corporate space. Vist our Stadium Map for more details.
Is there wheelchair access to all PWD seating areas?
Yes. Please talk to the friendly customer service staff when you arrive at the stadium and they will be able to show you the best route to your seat.
Is there PWD parking at Queensland Country Bank Stadium?
There will be limited accessible car parking available at Queensland Country Bank Stadium via application only. Visit our Accessibility page for more information.
Is there PWD drop off areas at Queensland Country Bank Stadium?
A dedicated accessibility zone for pick up and drop off is located on Pride Close.
View the Queensland Country Bank Stadium Map to see the location of our major facilities including gates, box offices, information, lift access, parents rooms and more.
Is there a TAB facility inside Queensland Country Bank Stadium?
There are no TAB facilities at Queensland Country Bank Stadium.
Are there parent rooms and baby changing facilities inside Queensland Country Bank Stadium?
There are four dedicated Parents’ Rooms within the Stadium located in each corner of the stadium on the Level 1 concourse. See the Stadium Map for more details.
Is there a changing place facility?
There is a changing place facility located on the North West corner of the Level 1 concourse. See the Stadium Map for more details.
Do you have ATMs?
We are a cashless venue and do not have any ATM's on site.
Do you have first aid facilities?
There are two first aid rooms located on Level 1 Concourse. See the Stadium Map for locations.